Shipping Policy

Last updated: June 11, 2026

At Flexa Nova, we are committed to delivering your fitness equipment quickly, safely, and reliably. Please read our full shipping policy below.

1. Order Processing Time

All orders are processed within 1–2 business days following payment confirmation. During high-demand periods (sales, holidays), processing may take up to 3 business days. Orders placed on weekends or public holidays are processed on the next available business day.

2. Estimated Delivery Times by Region

Delivery times are estimates only and begin from the date of dispatch, not order placement. Actual delivery may vary depending on your location, carrier conditions, and customs processing.

•    Netherlands & Belgium: 3–7 business days

•    Germany, France, Austria, Switzerland: 5–10 business days

•    Rest of Europe (EU): 7–14 business days

•    United Kingdom: 7–14 business days

•    Rest of World: 10–21 business days

3. Shipping Costs

Flexa Nova offers free shipping on all orders. No minimum order value is required. This applies to all destinations we currently ship to.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment. Tracking information may take up to 24–48 hours to update after dispatch.

5. Customs, Duties & Import Taxes

For orders shipped within the European Union, no customs fees apply. For orders shipped outside the EU (e.g. United Kingdom, Switzerland, or international destinations), customs duties and import taxes may be levied by your country's customs authority. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping charges.

If you are unsure about applicable import fees in your country, we recommend contacting your local customs office before placing your order. For questions, contact us at customerservice@flexa-nova.com.

6. Incorrect or Incomplete Address

Please ensure that all delivery details are accurate and complete at the time of placing your order. Flexa Nova is not liable for delays, non-delivery, or additional costs arising from incorrect or incomplete address information provided by the customer. If you notice an error in your shipping details after placing your order, contact us immediately at customerservice@flexa-nova.com and we will do our best to correct it before dispatch.

7. Lost, Delayed or Damaged Shipments

If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us within 14 days of the expected delivery date at customerservice@flexa-nova.com. Include your order number, a description of the issue, and photos where applicable (for damaged items). We will investigate and provide a resolution, which may include a replacement or refund.

Flexa Nova is not responsible for delays caused by carrier disruptions, adverse weather, customs processing, or other events outside our reasonable control. However, we will always work with you to reach a fair outcome.

8. Failed Delivery / Return to Sender

If a shipment is returned to us due to a failed delivery attempt, incorrect address, unclaimed parcel, or refusal by the recipient, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases. If you no longer wish to receive the order, a refund will be issued minus the original outbound shipping cost (where applicable).

9. Contact

For any questions relating to your shipment, please reach out to our customer service team at customerservice@flexa-nova.com. We aim to respond to all enquiries within 24–48 business hours.